How customer service works, how it doesn't
Saturday, October 21, 2017
On Oct. 12, I went into a local bank to pay off a note. After finding out what the payoff was, I wrote a check. As I handed it to the bank representative, I was told I could not pay off the note here, that I would have to send it to the home office. In the six to seven days that my check would be in the mail, my account would be accruing interest at the rate of $1.25 per day. This would cost me an additional $8 to $10.
Being thoroughly aggravated, I proceeded to my regular bank which is PNC Bank. I talked with my personal banker and explained the situation and what I wanted to do. She advised me that this wasn’t a problem, that she could wire the money for me and it would be paid that day and I would not have to pay any additional fees.
Needless to say, this kind of personal service that PNC Bank provides is a great commodity to its customers. At this point in time, with the lack of customer service provided, I will never step foot into the Wells Fargo Bank again.
Exemplary customer service goes a long way.