We know that good customer service is a key to successful business. However, good customer service doesn’t just mean being nice to your customers when everything is going well. The real challenge in good customer service is what you do when things have gone wrong.
This content is only available to subscribers of The Daily Advance print and/or e-edition. If you are a current subscriber and have established a user name and password, you can log in. If you have not established your user name and passwords, click here to set up your information.
To become a subscriber, click here.